FAQs
Check most frequently asked questions here, if you still need help then please contact us at lkcj@theluckylk.com
About LKCJ
Of course we are legit.
LKCJ is a company specializing in selling toy guns and was established three years ago. We have a wide range of products, including pistols, rifles, machine guns and many other types, suitable for children of different ages. The quality of our products is guaranteed and has been tested and inspected many times to meet national and industry standards.
Our company adheres to the "customer-centric" business philosophy and is committed to providing quality products and services to our customers. We have a professional sales team that can answer customers' questions and needs in a timely manner and provide customers with a satisfactory shopping experience.
In addition to selling products, we also focus on product development and innovation. We keep introducing advanced technology and equipment to constantly launch new styles and new functions of toy guns to meet the needs of our customers and changes in the market.
Our goal is to become one of the leading toy gun sellers in the industry, to continuously improve our strength and competitiveness, and to bring better products and services to our customers.
We have over 1 million followers on both Tiktok and Youtube, and our products are liked by many customers. You can find our main accounts here:
Tiktok:@lktoystore4
Youtube:@LKCJ-Toys
If you have any other questions, please feel free to contact our customer service team at:lkcj@theluckylk.com
About security
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means).
The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
Payments
Our payment is officially supported by shopify payment, which supports shop pay, apple pay, Google pay and multiple credit cards.We can not receive the Cash.
Shipping
Please allow 2 business days of processing and production time for your order to ship out. The tracking number will be sent to the email address where you registered your account. General goods take 1-2 weeks and 2-3 weeks for toy guns.Usually our products are shipped free of charge, but there are some countries that cannot be shipped through normal logistics, so a shipping fee may be charged.
A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at https://theluckylk.com/pages/track-order or https://www.17track.net/en .
1. From our warehouse to the distribution center
2. Code scanning and distribution by the staff of the distribution center
3. Customs clearance
4. Go to the airport and wait for air transportation
5. Air transportation to the your country
6. Customs Clearance
7. Local courier companies delivers to you (For example, the United States is USPS)
The whole process takes 10-20 days
You will receive an email confirmation containing the Order Number and details of your purchase.
Returns
Amending your order is allowed on or before 11:00pm (PDT.-7 GMT) on the same day from the order being placed.You may contact us via lkcj@theluckylk.com to request for change.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at lkcj@theluckylk.com. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
