FAQs

Of course we are legit！

About LKCJ: Your Trusted Toy Gun Specialist

Company Introduction

LKCJ is a professional toy gun retailer established in 2020. We specialize in providing high-quality, diverse toy gun products to customers worldwide. As an experienced online store, we prioritize understanding and meeting our customers' expectations.

Our Commitment

1. Quality & Safety Assurance

   • All products undergo strict quality control

   • Compliance with international safety standards

   • Sourced exclusively from reliable suppliers

2. Customer-Centric Service

   • Knowledgeable team with industry expertise

   • Dedicated to delivering exceptional shopping experiences

   • Committed to helping you find the perfect product

3. Competitive Pricing

   • Strategic supplier partnerships to reduce costs

   • Affordable prices without compromising quality

Product Packaging

• Custom-designed, high-quality boxes

• Double-layer foam protection at the bottom

• Ensures safe delivery (as shown in the picture)

Our Community

• Over 10 million followers across platforms:

  • TikTok: [@lkcj_toystore]

  • YouTube: [@LKCJ-Toys]

Contact Us

For any inquiries, please contact our customer service team:
📧 Email: lkcj@theluckylk.com

Notes for Newcomers

1. Gel Ball Preparation

• Soaking Time: Soak gel balls for at least 6 hours to ensure proper expansion.

• Ideal Size:

  • Standard size: 7.15mm–7.3mm (optimal for most gel blasters).

  • Too-small gel balls may cause short range or failure to fire.

• Water Quality Impact:

  • Impure water can result in smaller gel balls.

  • If gel balls are undersized, switch to pure water for better expansion.

2. Loading Gel Balls

• Strain water before loading gel balls into magazines to prevent jamming.

• Use the correct loading port (gel blasters have a dedicated magazine port, different from real guns).

3. Battery Safety & Usage

• Correct Connection:

  • Ensure the USB data cable pins are aligned properly—wrong insertion may burn out the battery.

• Charging & Storage:

  • Fully charge before use.

  • Remove the battery when not in use to extend blaster lifespan.

4. Outdoor Safety

• Always attach an orange tip to your gel blaster when using it outdoors for safety and compliance.

Many accessories to decorate and enhance your gel blaster can be purchased in our store's accessories collection, link here:

https://theluckylk.com/collections/toy-gun-attachments

The Electric Auto Sifter and Hop-up can make the adult model gel blaster shoot farther and have a straighter trajectory. A more powerful battery allows the gel blaster to shoot faster and with more power. Also available here are metal sights, grips, and many functional accessories.

Since there are strict customs restrictions on the length and weight of packages when shipping toy guns, we have had to break them up when shipping some of our overweight and over-length toy guns. Some toy gun stock will be removed, when you don't know how to install it, please refer to this video tutorial:

Here's a video tutorial for installing the stock, they are different guns but installed the same way：https://youtu.be/GnQWRnGpPJw

PRODUCT OPERATION TROUBLESHOOTING GUIDE

Please be advised that all our gel blasters undergo quality testing before shipment. If you're experiencing operational difficulties, this may be due to improper usage. We recommend the following troubleshooting steps:

1. Gel Ball Preparation
   • Ensure gel balls measure 7.1mm or larger (smaller sizes may cause jamming)
   • Soaking requirements:

   • Standard gel balls: 6+ hours submerged in water

   • Glow-in-the-dark variants: 12+ hours submerged
     • Note: Balls must expand completely for proper operation

2. Proper Loading Technique
   • Incorrect loading is a common cause of malfunctions
   • Please refer to the attached loading diagram for guidance
   • Maintenance tip: Always keep magazines fully loaded during testing

3. Magazine Function Check
   • Pull the drawbolt while listening for operational sounds
   • If no sound is heard:

   • Possible magazine malfunction

   • Potential poor spring contact
     • Recommended solution:

   1. Gently adjust the contact spring (apply minimal force)

   2. Test repeatedly after each adjustment
      • If issue persists:

   • Inspect spring wiring for damage

   • Provide photos of:
     • Spring mechanism (sample attached)
     • Any visible wiring issues

Visual References Included:
✓ Proper gel ball loading technique
✓ Correct spring contact positioning

For Further Assistance:
Should these steps not resolve your issue, please reply with:
• Detailed description of the problem
• Clear photos of the affected components
• Your order/reference number

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means).

The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. 

To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

Our payment is officially supported by shopify payment, which supports shop pay, apple pay, Google pay and multiple credit cards.We can not receive the Cash. 

Please allow 2 business days of processing and production time for your order to ship out. The tracking number will be sent to the email address where you registered your account. General goods take 1-2 weeks and 2-3 weeks for toy guns.Usually our products are shipped free of charge, but there are some countries that cannot be shipped through normal logistics, so a shipping fee may be charged.

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order at https://theluckylk.com/pages/track-order or https://www.17track.net/en .

Normal shipping processes:

1. From our warehouse to the distribution center

2. Code scanning and distribution by the staff of the distribution center

3. Customs clearance

4. Go to the airport and wait for air transportation

5. Air transportation to the your country

6. Customs Clearance

7. Local courier companies delivers to you (For example, the United States is USPS)

The whole process takes 10-20 days

USPS Logistics for USA:

Your shipment will be departed China via our upgraded logistics network. Due to system integration protocols with our new carrier partners, real-time tracking updates will remain unavailable during the initial transit phase.

Key delivery timeline:
🔹 Phase 1 - International Transit
Tracking status will activate within 12 business days of tracking number issuance, indicating successful USPS handover at Los Angeles Gateway (LAX).

🔹 Phase 2 - Final Delivery
USPS will complete delivery within 3-5 business days post-customs clearance.

Proactive Monitoring:
Our logistics team will:
✓ Conduct daily system sync checks
✓ Initiate priority inquiry if status doesn't update by Day 14
✓ Email you immediately upon USPS scan confirmation

While we understand this may cause initial concern, please rest assured this operational upgrade ultimately enables:
• 17% faster China-US transit times
• Enhanced customs clearance efficiency
• Reduced parcel inspection rates

Should you require urgent assistance, contact our dedicated support team:
📧 lkcj@theluckylk.com

You will receive an email confirmation containing the Order Number and details of your purchase. 

We currently ship to the following countries with estimated delivery timelines:

• United States (US) – 14–22 business days

• Australia (AU) – 14–25 business days

• Canada (CA) – 10–18 business days *

• United Kingdom (GB) – 10–18 business days *

• Germany (DE) – 14–25 business days

• Austria (AT) – 14–25 business days

• France (FR) – 14–25 business days

• Italy (IT) – 14–25 business days

• Spain (ES) – 14–25 business days

• Netherlands (NL) – 14–25 business days

• Belgium (BE) – 14–25 business days

• Czech Republic (CZ) – 14–25 business days

• Poland (PL) – 14–25 business days

• Sweden (SE) – 14–25 business days

• Finland (FI) – 14–25 business days

• Denmark (DK) – 14–25 business days

• Ireland (IE) – 14–25 business days

• Portugal (PT) – 14–25 business days

• Luxembourg (LU) – 14–25 business days

• Greece (GR) – 14–25 business days

• Hungary (HU) – 14–25 business days

• Romania (RO) – 14–25 business days

• Slovakia (SK) – 14–25 business days

• Slovenia (SI) – 14–25 business days

• Croatia (HR) – 14–25 business days

• Estonia (EE) – 14–25 business days

• Lithuania (LT) – 14–25 business days

• Bulgaria (BG) – 14–25 business days

• Latvia (LV) – 14–25 business days

Important Notes:

1. Canada & UK: Enjoy faster delivery times (10–18 days) due to prioritized logistics channels.

2. Potential Delays: During peak seasons (e.g., holidays, sales events) or extreme weather conditions, delivery times may extend beyond the estimated range.

3. Other Regions: Logistics services to unlisted countries are temporarily unavailable. 

You can change your order within 24 hours of placing your order, before you receive the tracking number, which indicates that the package has been dispatched when you receive the tracking number. You may contact us via lkcj@theluckylk.com to request for change. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lkcj@theluckylk.com. If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.